The PLR Set Up Masterclass 2.0 (PLR); Difficult Customers

Published: Sun, 05/22/22


I had a good laugh the other day. Does anyone ever ask you what you do and when you tell them about working online, they still don't really "get it?" Well my son was doing the lawn and taking the mail to our elderly neighbors because the wife is in a physical rehab and we're helping look out for her husband. 

They get to talking and we adore them - chit chat all the time. So in the conversation the husband reveals that he thought we were vegetarian poets. LOL! Now I did have a 5 year stint as a vegetarian. But I eat chicken and fish now. I'd given them some steaks the grocery store accidentally gave us so they just assumed. Then she'd heard me mention that I write content online, and just assumed it was poetry for some reason. 

I just thought it was such a funny and cute misunderstanding. I've had friends before ask what I do and when I tell them they have such a lost and confused look on their faces. LOL!

FYI: Tomorrow's email goes out at 11 AM EST and if you need to see what limited PLR is left and see what big, discounted store bundles are available, go here.

The PLR Set Up Masterclass 2.0 (PLR)

Charles Harper has a new PLR bundle called The PLR Set Up Masterclass 2.0. This is a 10-step video PLR bundle with other components.

The topics include: You also get the companion audio files, sales and thank you pages, lead magnet page, graphics bundle, course screenshots, full transcripts, and more!

Check it out here:
https://warriorplus.com/o2/a/srptb8/0

How to Deal with Difficult Customers

If you're an online entrepreneur, you're eventually going to come into contact with unsavory people who just can't be pleased no matter what. 

And honestly, sometimes you'll be the one who legitimately goofed up and need to remedy the situation.

Make sure you have a plan in place for how you'll deal with difficult customers, because sometimes, you can even mess up and offer to fix things and they'll STILL be difficult. 

Make sure you brainstorm possible scenarios, like an accidental double purchase or billing, product download issues, etc. Think of how you'll handle each one.

I have a common issue when people download files with long names to somewhere deep on their computer, and they get an error when extracting it. So I have to send them a video on how to fix the issue (shorten the file name and save it to your desktop). 

Have boundaries in place for how far you're willing to go and what kind of "abuse" you'll take from these people, because I have gotten to a point where I don't take any anymore - I don't care if you bought something or not. There's never a reason to accept people being rude to you when you're trying to help.

Be clear about your policies, too. If you say no refunds, mean it. The only reason I ever give refunds if if someone accidentally buys twice and even then I usually try to offer a replacement rather than a refund because then the stats looks like it has refunds and it hurts the affiliate's commission, too.

Understand the emotional kneejerk reaction some customers have. Hopefully, it doesn't catch you off-guard where you respond defensively. You have to know that these individuals are skeptical of scammers and sometimes respond in a hostile manner because they assume the worst until you reassure them. 
 
Tiff ;)

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