I'm Not Your Punching Bag, Great Health and Homesteading PLR
Published: Fri, 08/19/16
Another cozy, rainy day here today but unfortunately, it's supposed to be my daughter's back to school swimming party. Nobody plans on cool and rainy in August in Texas. But they'll have fun anyway, I'm sure. My son killed it in his volleyball game last night - so proud!
I remember watching his first 7th grade games and you sit there praying their "serve" will make it over the net because you know they want it to so bad and now that he's this huge, 6'2 senior that part isn't even a concern!
Well I have something to discuss with you today that I want to share with you from BOTH perspectives. I've been in discussions with someone who encountered a glitch logging into JVZoo to get their product - and it turns out they always have this problem no matter who they buy from.
The emails to me feel like I'm under attack. On the first response, I sent the pack so there would be no waiting as we tried working it out.
As I'm trying to explain to this person that I always find posting in the JVZoo FB group to be more effective than a support ticket, they keep berating me saying they're not ON Facebook. They want me to submit the support ticket on their behalf.
But see, as the vendor, I did my part - they contacted me unable to get the product, and I sent it immediately. As far as their whole account issue, I know support will simply want them to contact them directly. That's why I gave advice on using FB because she said she can't submit a support ticket as a customer. Understandable.
The subsequent emails to me are a lot of all caps sentences (ie: yelling), threats to "make the experience public for the whole Internet to see," (um, okay - showing me being helpful?) wishing me good luck with future sales because there "won't be any from me," etc.
Breathe, Tiff, breathe.
You see... I'm one of the good guys. I SENT the pack IMMEDIATELY when I was emailed. I tried helping this person and in fact contacted JVZoo support directly via FB myself and they said they'd take care of her today (upon which this person AGAIN berated me because s/he wanted me to open a support ticket instead).
I am not your punching bag.
I gave much advice about solving the problem, took time out of my day (2 days) to help with her whole account issues and contacting support for her, and even told her an easy workaround for future sales for everyone if she still had this problem, as she said she did whenever she bought hundreds of dollars worth of products from all marketers.
The last email just came in - she thanked me...right before berating me again for making her waste 2 afternoons on this. SMH. I'm sorry, but I don't KNOW many marketers who would even bother doing more than just sending the product they promised (and truthfully, some wouldn't even do THAT). But most would NEVER sit there helping you with other JVZoo account issues. Spend 2 days dealing back and forth with a rude person? No.
But I did. And at first I was apologetic, understanding of their frustration and trying to cheer them up. But now, not so much. I had enough so I put an end to it. Blocked.
I'm a woman who spent 17 years in an abusive marriage. When someone bullies me, I don't like it. I sure don't deserve it. And I sure as heck won't take it.
Now my lesson in this is...
From a BUYER's perspective... please, give the marketer a chance to be helpful before you take out all your past transgressions on them. See if they do their duty for you and my gosh, if they go above and beyond as I did, be grateful, not abusive! She continually told me that her frustrated stemmed from this being the last straw of all her cumulative experiences. Do NOT take it out on the last person.
From a Seller's perspective... understand that at first, consumers may attack just out of past treatment from others or experiences. Try to diffuse the situation at first and be helpful and understanding. However, if someone repeatedly acts rude to you, you DO have the right to "fire the customer" and protect yourself.
Usually, as you begin diffusing the situation and they see that you're trying to be helpful, they'll apologize and calm down and a solution is found. But if someone just doesn't get it and wants to lash out, you remove yourself from their line of fire.
Nine times out of 10, people are pleasant and happy and thankful that you responded quickly and helped.
It takes a lot to make me turn into a honey badger these days. I enjoy helping people a lot. Just not these kinds of people. I don't know whether to feel sorry for them or what.
Okay... enough of that.
On a brighter note, Tracy Roberts came out with a wonderfully, well-written pack of PLR called Preserving the Harvest. I looked and it's top quality! I have a coupon for you, too!
Use the coupon code: PICKLES and it takes $7 off your package!
http://piggymakesbank.com/amember/aff/go/Tiffany?i=66
It's all about food preservation including canning, freezing, dehydrating, and pickling. It includes:
- 1 short report
- 10 articles
- 20 recipes
- 10 product reviews
- 10 social media posts
This is all perfect for the health niche and for homesteading or survival as well.
I'm working on fiction today. I'm very excited about the breakthroughs my group is having in my Kindle Pre-Made Plot Challenge. So many action takers who previously never got anywhere with their efforts. Makes me feel good! Join us when you can here:
https://s3.amazonaws.com/bigplrevent.com/indexprivchalpremadeplot.html
Oh!! I also wanted to tell you... I came up with a NEW slant today for my new PLR release called Internet Marketing for Seniors here:
https://s3.amazonaws.com/bigplrevent.com/indexseniormarketing.html
I made an email swipe for my affiliates on it, but basically, consider slanting this pack toward Expats! Did you know we have a record setting number of expats this year and last? They're leaving because they can't afford to live in America right now, and your site can guide them on where to go as well as how to make money living abroad - because online, as an IMer, they can work ANYwhere!
Just a thought :) Choose a domain with retiree or expat in it.
I'm going to take a break and eat lunch. Need to put myself back in a happy mood for my babies.
Tiff ;)
P.S. Prefer a weekly digest?
http://www.tiffanylambert.com/weeklytiff.html